ASP

The Caleo ASP service is the perfect solution for service providers who want a robust billing solution, but do not want to deal with the cost or hassle of maintaining their own billing system.

ASP Defined:

Traditionally, an ASP (Application Service Provider) is defined as "a business that provides the hardware and software infrastructure to run and manage another company's software applications from an off-site location." In Caleo's case, we offer a complete end-to-end billing solution, all from provisioning of services to receiving of payments. The Caleo ASP service utilise all the features of the flexible Billiant product that includes:

  • Support for any type of service
  • Flexible customer care interfaces
  • One-off, recurring and usage charges
  • Data collection and rating for any type of usage
  • Service provisioning
  • Invoicing, printing and distribution
  • Support for Autogiro and E-invoice
  • Payments, reminders and debt collection

The entire solution is hosted in a secure environment and managed by competent staff.

Key Benefits of the Caleo ASP Service:

No heavy investments:

Avoid investment in hi-cost IT issues such as hardware, software or server environment. The Caleo ASP service provides you all the IT needed in order to operate your billing solution.

Focus on your core activities:

Managing applications can be a challenging, time-consuming affair for any corporation. The Caleo ASP service allows you to focus on your core activities while Caleo expertise personnel take care of your billing.

Quick implementation:

Benefit from Caleo's experienced personnel when implementing your billing system. Caleo help you to set up the best solution for your specific needs.

Solution overview:

The Caleo ASP service solution is implemented using the Billiant billing system integrated with Intrum Justitia's eSLS sales ledger system. An overview of the solution is presented in the figure below.



Click the image to see it larger

Customer care services

GUI interfaces to all customer data

  • General information
  • Subscriptions
  • Balances
  • Invoices, status and payments
  • Orders

Functions for

  • Subscription management
  • Crediting
  • Adjustments
  • Customer notes

Billing and rating services

Rating of usage records

  • CDRs
  • Log events / Sessions
  • Data traffic
  • etc...

One-off charges for

  • Installations, modifications, blocking etc

Recurring charges for

  • Subscription fees, rentals, etc
  • Post-paid, advance or far-in-advance charge types
  • Fees for subservices, i.e. voice mail etc

Invoicing services

Invoicing of billable charges

  • 1,3,4,6,12 months invoicing periods
  • Optional specification of details (I.e. calls)

Distribution of invoices

  • Printed and mailed
  • Autogiro
  • E-invoice
  • Specifications distributed via e-mail

Creation of credit notes

Generation of General Ledger transactions

Payment and debt collection services

  • Reception of payments
  • Generation & distribution of reminders
  • Escalation
  • Debt collection

Implementation services

  • Project management
  • Set-up and configuration of communication solution
  • Assitance in set-up and configuration of applications
  • Testing
  • Basic training

Customisations

  • Specific reports
  • Specific collection/provisioning interfaces
  • Non-standard invoice information
  • and more...

Additional training

  • Billiant application
  • eSLS interfaces